FAQs

A discount is granted to annual payments via credit card or PayPal. The annual discount does not apply to wire transfers.

If the users in the new environment are the same as the ones in the current environment, you only need to pay the minimum fee. The minimum fee is for one user per additional environment. Once the minimum fee is paid, all the users in the current environment can access the new environment for free.nnHowever, if there are new users in the additional environment, you will need to pay for each user. The users in the additional environment do not get free access to the current environment.

Data Storage in Logitude saves all user-inputted information, like shipments, quotes, and customer details. Document Storage is where all externally uploaded files, like invoices and delivery proofs, are stored.

You will not be charged with VAT if you provide us with a valid VAT ID. If we don’t have your valid VAT ID, we will charge VAT if you are a non-business Customer located in the EU.

You have unlimited Data Storage in Logitude, which means you can create as many shipments or quotes as you need. However, Document Storage does have a limit. With the Logitude business package, each user gets 2 GB of storage. So, a company with 5 users, for example, would get a total of 10 GB for Document Storage.

The number of documents you can store depends on each document’s size. If we consider an average document to be about 200k in size, then 1 GB can store around 10,000 documents. Therefore, in a company with 5 users (which gets 10 GB of storage), you could potentially store about 50,000 documents.

Every extra GB of storage will add one dollar to your monthly cost. So, if a company with 5 users and 10 GB of storage needs an extra GB for Document Storage, their monthly subscription fee will increase by just one dollar.

You can upgrade or downgrade your service package at any time; upgrades go into effect immediately. Downgrading the service package takes effect at the end of the billing cycle.

Sure! You can cancel your subscription at any time and for any reason. We offer a two-week free trial plus a 30-day money-back guarantee for your first month of subscription.

The two-week free trial gives you complete access to our recommended Business Package. We’ll help you explore its many features, showing how they can save you time, and money, and boost your productivity. We aim to ensure you appreciate the system and its advantages. After the trial, you can continue with the Business Package or switch to the Economy package.

Logitude licenses are for “named” users. It means that each user that will need to use the service will need a username and password.

No matter the size of your company, Logitude provides three plans that suit every business’s needs.nnEconomy: Offering a complete freight booking system. Its key features include Email Documents & Reports, Document Printouts, Invoicing, Profit/Loss Analysis, and Business Tools. This plan is designed for those who want to advance their logistics operations with the help of digital solutions.nnBusiness: This plan is the most popular among the users. It encompasses all the features of the Economy package and extends further to include functionality for Quotes, Vendor Invoices, Customer Collection, External Documents Archives, Shared Logistics with Customers, and Free Customization (terms apply). It provides comprehensive tools for efficient freight forwarding and is ideal for businesses seeking a more involved and customizable experience.nnFirst Class: This is the most inclusive plan, incorporating all features of the Business package along with added CRM (Customer Relationship Management) and Outlook Connection features. This package is aimed at businesses seeking to harmonize their operations fully and want the most comprehensive digital solution for freight logistics. CRM and Outlook Connection features enhance customer management and communication, ensuring seamless business operations.

Logitude’s freight forwarding software doesn’t require any initial or setup costs. You simply choose the right pricing plan for your needs and begin using our cloud-based software. You’re not locked into a contract once you sign up, you have the freedom to begin and end usage whenever you wish, with no fines or penalties. Managing your freight forwarding operations has never been so simple and stress-free!

You have the flexibility to pay in your preferred local currency. Our payment system is designed to accommodate various currencies, allowing you to select your desired currency and payment method. We partner with Chargify, which is the #1 billing and subscription platform for SaaS companies. So, rest assured, you can complete your transaction using your local currency.